FAQS & Contact
Our garments are designed with an oversized fit. Even so, we recommend checking the size guide on each product page to find the best option for you.
You can also use the model's height and the size they're wearing in the photos as a reference.
If you still have doubts, reach out via chat and we'll help you choose.
We currently offer one way to process your return or exchange:
Online via Reveni
You can also process your return or exchange online through our return platform:
👉 https://returns.reveni.io/saints-delye
- Enter your order number (e.g. #123456).
- Provide the email address used to place the order.
Once completed, you'll receive an email with detailed instructions to manage your return or exchange.
- Orders shipped to the Canary Islands, Ceuta and Melilla are not eligible for exchanges or returns.
- Any return or exchange that does not meet these conditions will be rejected.
Returns:
- You have 30 calendar days from the date you receive the product to request a return.
- Refunds will be issued via the original payment method, unless you prefer store credit or a bank transfer.
Exchanges (size or item):
- You have 30 calendar days from the date you receive the product to request an exchange.
During promotional or sale periods (Black Friday, Christmas, and official sales), the following conditions apply:
Exchanges:
- Exchanges within 30 calendar days.
- Subject to stock availability.
Returns:
- Refund to the original payment method within the first 15 days.
- Between 15 and 30 days, refund as store credit or voucher.
These conditions replace the general conditions during promotional periods.
- Original payment method
- Bank transfer (upon request)
Refunds typically take between 1 and 3 business days.
- Collect-on-delivery shipments are not accepted.
- Shipping and customs costs are shown at checkout.
- Non-compliant shipments will be returned without a refund.
- SAINTS DELYÉ 2025 SL is not responsible for damage or loss
Subject: Return or Exchange
This policy belongs to SAINTS DELYÉ 2025 SL, trading under the name SAINTS DELYÉ.
Conditions may be updated and will be published on this page
Our estimated delivery times are as follows:
- Spain: 2–4 business days
(Canary Islands: 5–7 business days) - Europe: 5–7 business days
- United States: 5–7 business days
- Latin America and Rest of the World: 6–8 business days
Delivery times may vary during periods of high demand, special promotions, or due to external logistics circumstances.
- Once your purchase is complete, you'll receive a confirmation email with your order details.
- Business days are Monday to Friday, excluding public holidays.
- We offer free shipping on orders over €250.
- For orders below that amount, shipping costs are calculated automatically based on country and weight/volume.
- The exact cost is shown in your cart before completing your purchase.
- All shipments include a tracking number.
- You'll receive an email with a tracking link once your order leaves our warehouse.
- You can check the status of your shipment at any time via that link.
- For shipments within the EU, VAT is usually included in the final price.
- For shipments to the United States, the price includes all taxes and duties. No additional charges will apply upon delivery.
- For shipments outside the EU, customs duties, tariffs or local taxes are the customer's responsibility.
- Saints Delyé is not responsible for delays or charges imposed by customs.
- If your order hasn't arrived within the estimated timeframe, contact us with your order number.
- If your order arrives damaged, report it at the time of delivery and keep the original packaging.
For any questions or issues related to your shipment, contact us at:
Email: saintsdelyestudio@gmail.com
Recommended subject: Shipping enquiry – order #[number]