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Privacy Policy

 

SAINTS DELYE 2025, S.L. — delye.co

1. WHO WE ARE

The website delye.co is owned and operated by SAINTS DELYE 2025, S.L., a company incorporated under Spanish law.

  • Company name: SAINTS DELYE 2025, S.L.
  • Tax ID (NIF): B24972630
  • Registered address: Avenida Barcelona, nº 96, 4º 1ª — 08750 Molins de Rei (Barcelona), Spain
  • Email: saintsdelyestudio@gmail.com

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over it.

2. WHAT DATA WE COLLECT AND WHY

2.1. When you place an order

When you make a purchase on delye.co, we collect the following information to process and fulfil your order:

  • Full name
  • Delivery and billing address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment provider — we do not store card details)

Legal basis: performance of a contract (Article 6.1.b GDPR).

2.2. When you create an account

If you create a customer account, we store your name, email address and order history to make future purchases easier and allow you to track your orders.

Legal basis: performance of a contract and legitimate interest (Article 6.1.b and 6.1.f GDPR).

2.3. When you contact us

If you reach out via email or any contact form, we collect your name and email address in order to respond to your enquiry.

Legal basis: legitimate interest (Article 6.1.f GDPR).

2.4. When you subscribe to our newsletter

If you subscribe to our newsletter or marketing communications, we collect your email address and, where provided, your name. You can unsubscribe at any time via the link included in every email.

Legal basis: consent (Article 6.1.a GDPR).

2.5. When you browse the website

We collect certain technical and behavioural data automatically through cookies and analytics tools (see Section 5 for full details).

Legal basis: consent (Article 6.1.a GDPR).

3. HOW WE USE YOUR DATA

We use the personal data we collect for the following purposes:

  • Processing and fulfilling your orders
  • Sending order confirmations, shipping updates and invoices
  • Managing returns, exchanges and customer service requests
  • Sending marketing emails and newsletters (only with your consent)
  • Analysing website traffic and user behaviour to improve our website and services
  • Complying with our legal obligations

We will never sell your personal data to third parties.

4. WHO WE SHARE YOUR DATA WITH

In order to operate our business and fulfil your orders, we share your data with trusted third-party service providers. All third parties are required to handle your data securely and in accordance with applicable data protection law.

Shopify Inc. Our e-commerce platform. Shopify processes your data to power our online store, including checkout, order management and customer accounts. Shopify is GDPR-compliant and stores data on secure servers. Privacy policy: https://www.shopify.com/legal/privacy

MONEI Our payment gateway provider. MONEI processes your payment data securely to complete transactions. We do not store any card or banking details on our systems. Privacy policy: https://monei.com/privacy-policy/

Shipping carriers We share your name, address and contact details with our shipping partners in order to deliver your order. The carrier assigned may vary depending on your destination.

Klaviyo We use Klaviyo to manage and send marketing emails and newsletters. Your email address and, where provided, your name are shared with Klaviyo for this purpose. You can unsubscribe at any time. Privacy policy: https://www.klaviyo.com/legal/privacy-notice

Shopify Email We also use Shopify's built-in email marketing tools for certain communications. Data is processed within the Shopify platform.

Microsoft Clarity We use Microsoft Clarity to understand how users interact with our website. Clarity collects anonymised behavioural data including mouse movements, clicks and scrolling patterns through session recordings and heatmaps. This data helps us improve the user experience on our website. No personally identifiable information is collected by Clarity. Privacy policy: https://privacy.microsoft.com/privacystatement

5. COOKIES

We use cookies and similar tracking technologies on delye.co. Cookies are small files stored on your device that help us provide and improve our services.

Essential cookies These cookies are strictly necessary for the website to function. They include session cookies, cart cookies and security tokens. These cannot be disabled.

Analytics and performance cookies — Microsoft Clarity Microsoft Clarity uses cookies to collect anonymised data about how users navigate and interact with our website. This helps us identify usability issues and improve the overall experience.

Marketing cookies — Meta Pixel / Social media If you interact with our social media integrations or ads, cookies from platforms such as Meta (Facebook/Instagram) may be placed on your device to measure the effectiveness of our advertising campaigns.

Email marketing — Klaviyo Klaviyo may place cookies or use tracking pixels in our emails to monitor open rates and click behaviour, helping us understand the performance of our communications.

You can manage your cookie preferences at any time through the cookie banner on our website or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

6. DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law:

  • Order data: 5 years (Spanish tax and commercial law obligations)
  • Customer account data: for the duration of the account plus 2 years after closure
  • Marketing data: until you withdraw your consent or unsubscribe
  • Analytics data: as defined by the respective tool's data retention settings

7. INTERNATIONAL DATA TRANSFERS

Some of our third-party service providers (including Shopify, Klaviyo and Microsoft) are based outside the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, in accordance with Article 46 of the GDPR.

8. YOUR RIGHTS

Under the GDPR and Spanish data protection law (LOPDGDD), you have the following rights regarding your personal data:

  • Right of access: you can request a copy of the personal data we hold about you.
  • Right to rectification: you can ask us to correct any inaccurate or incomplete data.
  • Right to erasure: you can request the deletion of your personal data, subject to legal retention obligations.
  • Right to restriction: you can ask us to limit the processing of your data in certain circumstances.
  • Right to portability: you can request your data in a structured, commonly used and machine-readable format.
  • Right to object: you can object to the processing of your data for marketing purposes at any time.
  • Right to withdraw consent: where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at: saintsdelyestudio@gmail.com

You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — AEPD) at www.aepd.es if you believe your data protection rights have been infringed.

9. SECURITY

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction or disclosure. All payment transactions are encrypted and processed through secure, PCI-DSS compliant payment providers.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on this page with a revised date. We encourage you to review this page periodically.

11. CONTACT

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

📧 saintsdelyestudio@gmail.com 🌐 delye.co